AFSCME Local 704

Anthem Security Breach Update

Feb. 5, 2015 -- Connecticut residents who were Blue Cross Blue Shield insurer Anthem clients over the last five years will receive two years of free credit monitoring and identity protection services in the aftermath of a massive cyber attack on the nation's second largest health insurer.

The security breach potentially impacts 193,000 state employees, retirees and families. According to Anthem, hackers obtained access to personal information from our current and former members such as their names, birthdays, medical IDs/social security numbers, street addresses, email addresses and employment information, including income data.

State employees, retirees, and dependents who are covered, or were covered by Anthem are considered affected and will be offered the protections mentioned above.

Anthem further reported that members who may have been impacted by the cyber attack should be aware of scam email campaigns apparently designed to target the insurer's customers. Email messages seeking to capture personal information through a tactic known as 'phishing' may appear to be legitimate -- but were NOT sent by Anthem to any of its customers.

Members receiving email messages that appear to be from Anthem are warned:

  • NOT to click on any links in suspicious email;
  • NOT to reply to the email or reach out to the senders in any way;
  • NOT to supply any information on the website that may open, if you clicked on a link in email; &
  • NOT to open any attachments that arrive with email.

Anthem has set up a website at www.anthemfacts.com to answer customer questions. Customers can also call Anthem’s special toll-free number 877-263-7995.

Residents who may be affected by the breach to report any suspicious activity on their credit report or other financial accounts to the Office of the Attorney General’s Privacy Task Force by emailing attorney.general@ct.gov or calling 860-808-5318.

The state's Department of Consumer Protection (DCP) is further suggesting members who may have been affected to immediately change their passwords and personal ID numbers. The department has created a webpage to provide additional help and guidance.


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